Effective Date: 21st July 2024

At Infusions Pakistan, we value our customers and strive to ensure satisfaction with every purchase. Since we deal in 100% natural herbs, roots, oils, teas, and crystals, we maintain a transparent and fair Return & Refund Policy in compliance with Google Merchant Center requirements.

✅ Return Window

• You may request a return within 7 days of receiving your order.
• Items must be unused, sealed, and in their original packaging.
• Due to the perishable and consumable nature of certain products (herbs, teas, oils), opened or used items cannot be returned.

📦 Eligible for Return

• Wrong product delivered.
• Product damaged during shipping.
• Expired or defective items.
• Unopened items (herbs, oils, teas, crystals) in original condition.

❌ Not Eligible for Return

• Opened or used consumable items (herbs, oils, teas).
• Items purchased on discount/sale (unless defective).
• Products damaged due to misuse or mishandling.

🚚 Return Method & Cost

• Returns are accepted by courier (mail).

• Return shipping cost: PKR 250 (deducted from your refund).

• If the return is due to our error (wrong item shipped or defective product), we will cover the full return cost.

🔄 Refund / Replacement Process

• Contact our Customer Support within 7 days at:
  +923417430727 or +92514804172  or you can Email us at – orders@infusions.pk
• Provide your Order ID, product details, and reason for return.
• Our team will review your request and arrange return pickup (where available) or guide you on shipping the item back.
• Once the returned product is inspected and approved: A replacement will be shipped, OR A refund will be processed within 5–7 business days via your original payment method.

🚚 Return Shipping

• If the error is on our side (wrong/damaged/defective product), return shipping is free.
• If the return is due to personal preference, the customer is responsible for return shipping costs.

ℹ️ Additional Notes

• Always keep your original invoice/receipt for verification.
• For fragile items like crystals, please ensure safe packaging when returning.
• For hygiene & safety reasons, consumables cannot be resold once opened, hence returns are restricted to sealed products.